- Improving access by monitoring time from decision to admit in the Emergency Department to arrival on inpatient unit
- Improving value through patient satisfaction responses to the question: “Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left hospital?”
- Improving safety by identifying, monitoring and implementing improvement strategies for the number of workplace violence incidents reported by staff
- Improving safety through medication reconciliation upon discharge
What makes me most proud is that our ongoing quality improvement journey has been informed by our patients and their families, our staff, physicians, and community health care partners. We worked collaboratively with community partners to ensure our culture supports and encourages high-quality care in each and every interaction with patients and their families.