Quality improvement goals set for 2019/2020

Muskoka Algonquin Healthcare’s commitment to patient safety and quality improvement is continuous and collaborative. We are excited to continue the momentum we have recently gained from our Accreditation Canada exemplary standing award and keep safety and quality at the core of all we do.

The Excellent Care for All Act requires hospitals to develop and communicate an annual Quality Improvement Plan (QIP) that sets safety and quality targets for the organization to achieve. QIPs are centered around the five key dimensions of quality: access, effectiveness, integrated, patient centered, and safety. This year’s QIP continues our ongoing quality improvement journey to ensure that our patients receive the right care, in the right place, at the right time by the right provider.

I am pleased to share our 2019/2020 QIP which is posted on the MAHC website and focuses our work on four objectives:

1. Improving access by monitoring time from decision to admit in the Emergency Department to arrival on inpatient unit
2. Improving value through patient satisfaction responses to the question: “Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left hospital?”
3. Improving safety by identifying, monitoring and implementing improvement strategies for the number of workplace violence incidents reported by staff
4. Improving safety through medication reconciliation upon discharge

As well, each of the care teams has identified additional quality improvement initiatives at the departmental level and these indicators will be monitored monthly.

What makes me most proud is that our ongoing quality improvement journey has been informed by our patients and their families, our staff, physicians, and community health care partners. We worked collaboratively with community partners to ensure our culture supports and encourages high-quality care in each and every interaction with patients and their families.

We believe that together we can build healthy communities that are aligned with regional and provincial priorities. We are committed to a culture of quality and safety and we continue to explore new ways to provide care so we are meeting our patients' expectations and improving their hospital experience.