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| CEO Natalie Bubela demonstrates the OFI tearaway pads and deposit boxes for leaving feedback at both sites. |
As the
giving season draws near, I’m reminded of the gifts our communities give to us
all year round that help make Muskoka Algonquin Healthcare (MAHC) better.
Taking the time to share feedback about your experience as a patient or a
visitor at either of our sites is a lasting contribution you can make to your
local hospital that can positively affect everyone we serve.
We are
always looking for ways to enrich the patient care experience, enhance
processes and improve our facilities, which is why we provide a number of
mechanisms for those we serve to provide feedback – positive or constructive.
Patient Satisfaction Surveys: for acute
inpatient and emergency care help us identify where we are doing well and highlight
where there are opportunities for quality improvement. Patients are selected at
random by the National Research Corporation and we encourage you to complete
this voluntary, confidential survey if you receive one in the mail. While these
traditional satisfaction surveys capture the patient perspective across Ontario,
we recognize that family can offer an important perspective on their loved
one’s experience as well. This fall, MAHC joined the provincial roll-out of the
Electronic Family Satisfaction Survey in the Intensive Care Units, which is
geared to capture the family’s satisfaction with ICU care.
Comment Cards: have been
introduced in some of our support
services as a means of gathering in-the-moment feedback about inpatient meal
service, and room cleanliness.
OFI Boxes: throughout both
sites are “opportunities for improvement” (OFI) tearaway pads where you can
note your comments and leave them for us in the deposit boxes.
Website: at www.mahc.ca/feedback/ compliments and concerns are
easy to share with us. We also welcome feedback in writing by mail, or verbally by phone by contacting a member of Administration.
Above all
else, we encourage you to be active participants in your health care. If you
have a concern about your care or the care of a loved one, engage those involved
around you at the point of care. Speak to one of the doctors, nurses or other
care team members directly about any concerns you have. Good communication with
your care providers is essential and helps to ensure the highest quality of
care. If your concerns cannot be resolved with your care team, you can ask to
speak to the manager or shift leader and have them help you find a resolution.
You also have the option of contacting our Patient Ombudsman, either over the
phone or in writing.
At MAHC, all
feedback is greatly appreciated, and we take every compliment and complaint
seriously. Letting us know how we are doing is the best way that you can help make
MAHC better!
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| This fall, both ICUs joined the provincial roll-out of the Electronic Family Satisfaction Survey where family members use iPads in the ICU to share feedback about their experience. |
