A hospital stay is almost never planned. But when it
happens, we want you to know you’re in good hands at Muskoka Algonquin
Healthcare. Your health care team is committed to putting patients and families
first by ensuring quality care in a respectful and compassionate environment.
It is important to us that your experience at MAHC is centered around you. We
don’t want to simply meet your expectations, we want to exceed them.
Establishing expectations is the first step in working
toward meeting and exceeding them. We are pleased to unveil our new Patient
Declaration of Values. I truly believe it reflects what is most meaningful to
our patients and families and the expectations that they and our communities at
large have of their health care experience at MAHC. It also will help identify the role you can
play as a partner in your care. The Patient Declaration of Values demonstrates
the rights you have as a patient that we will work to foster and protect by
motivating us to achieve our vision of providing Outstanding Care that is
Patient and Family Centered.
Through consultative focus groups, I personally received
valuable input from patients and their family members about the values they
expect our staff to demonstrate, and similarly the values or behaviours that
our staff and physicians should expect of our patients. This feedback was
essential to shaping our Patient Declaration of Values that is now widely
displayed across our two sites.
Values under Quality of Care, Respect, Privacy &
Confidentiality, Compassion and Partnership are defined in detail in our
Patient Declaration of Values as well as the responsibilities of patients and
their family members. I encourage you to review the document on
our website and look forward to partnering with you as we all do our part to
make your visit at MAHC the best it can possibly be.
